FAQs

FAQ-PAGE

Urban Effects Medspa Guidelines, Policies and Rewards Programs

FIRST VISIT
As a first time guest, we want to ensure we have all of the proper information to personalize your experience. You may elect to download our patient intake form from our website and bring it to your scheduled appointment.

UE Patient Intake Form

If you prefer to complete your intake forms at your visit, please plan to arrive 5-10 minutes early to allow for a leisurely check in and a few moments to relax. Regretfully, if you are late for an appointment, we may need to shorten your appointment to be on schedule for our next patient.

CANCELLATION POLICY
Please notify us at least 24 hours prior to canceling your scheduled appointment. We will gladly find a more convenient time to reschedule your appointment to avoid any cancellation fees. However, failure to call at least 24 hours prior to your appointment, or failure to keep your appointment will result in a minimal fee of $50. We do understand when a last minute emergency arises, so please inform us of your emergency within 72 hours following your scheduled appointment.

ATTIRE
Our staff will respect your level of privacy and want you to feel comfortable during your appointment. If the service you are receiving requires you to disrobe to be evaluated, we can provide you with a robe for privacy. We may provide special clothing suggestions to make them more comfortable during and after some treatments.

RETAIL PRODUCTS RETURNS
Prescription products that have been opened are non-refundable. Unused products may be returned within 30 days of their purchase in exchange for another product or for a credit that can be applied towards the purchase of any service or products.

FOR ADDITIONAL INFORMATION or QUESTIONS
info@urbaneffectsmedspa.com


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