Before You Visit

What Should I Know Before My First Visit?

You’re ready to start the next phase in your skin care routine, but what does that look like? Read some of our frequently asked questions to learn what you’ll need to know before you come see us.

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Do I need to prepare for my appointment?

When you’re a first-time guest, we want to ensure we have all the proper information to personalize your experience. Feel free to download our patient intake form and bring it to your scheduled appointment.

If you would prefer to complete your intake forms during your visit, please plan to arrive 5–10 minutes early to allow for a leisurely check-in and a few moments to relax. Unfortunately, if you are late for an appointment, we may need to shorten your visit in order to stay on schedule for our next patient.

What is the cancellation policy?

If you need to cancel your appointment, please notify us at least 24 hours in advance of your scheduled time. We will gladly find a more convenient time to reschedule so you can avoid any cancellation fees. Failure to call at least 24 hours prior to your appointment or failure to keep your appointment will result in a fee of $50. We do understand that last-minute emergencies arise, so please inform us of any emergency within 72 hours following your scheduled appointment.

What should I wear?

You can wear whatever you feel is comfortable to your appointment. We want you to be comfortable during your visit, so our staff will respect your desired level of privacy. If the service you are receiving requires you to disrobe to be evaluated, we can provide you with a robe. We may provide special clothing suggestions to make you more comfortable during and after certain treatments.

Will my makeup be removed?

Consultations that include a VISIA analysis to evaluate your facial skin will require your makeup to be removed, but our esthetician will be happy to reapply it before you leave. Please allow another few minutes for this application.

What is the return policy for products?

Prescription products that have been opened are non-refundable. Unused products may be returned within 30 days of purchase in exchange for another product or for a credit that can be applied towards the purchase of any service or product.

Contact Us Today!

Schedule a complimentary consultation with one of our experts to learn which treatment options are best for you! Fill out the form below, and we’ll be in touch soon.